Terms and conditions


The general terms and conditions apply to the use of the Petalstream.net website.

By placing an order with us, (Petalstream), You (User) are agreeing to accept these

terms and conditions. We reserve the right to update or modify this agreement at

any time without prior notice. A contract is formed when You place and Order and

We confirm acceptance of Your order of items selected on the website. Petalstream

(hereafter referred to as We) belonging to the company Petalstream with a capital of

1000 euros. Office location 88 blvd de la Tour Maubourg, 75007 Paris, France.

1. General

When placing the order, the customer has read the terms and conditions (with the attention

to the conditions about price, name, quantity, colour, particularities of products, and cost of

services) and excepts them fully.

2. Order process & confirmation

Your order is confirmed upon receipt of the email “ Order confirmation”. The sale will be

effective once the order is confirmed by Petalstream.

This confirmation is completed upon sending the email of the shipping transaction

(maximum 2 working days).

Petalstream reserves the right not to confirm an order for any reason (availability of an item,

problem concerning the order received, abnormal order, unpredictable problems concerning

the delivery or issues concerning a previous order). In this case Petalstream will contact the

client, please allow a delay of 7 working days once the order is registered and a refund will be

made. If we are only able to fulfil part of your order, payment will be taken for your whole order,

and on dispatch a full refund for the unavailable goods will be made.

3. Payment & Security

Petalstream accepts most credit/debit cards: Bancontact, Maestro, Visa, American Express

and Paypal.

Our payment system requires industry – standard Secure Sockets Layer (SSL) technology

for the information of a encrypted secure connection.

All credit and debit cardholders are subject to validation checks and authorisation by the card user.

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any

delay or non-delivery.

4. Property

Items remain Petalstream’s property until the order is received.

5. Delivery terms

It is our goal to dispatch all orders by the end of the following working day upon orders made.

This is not always possible depending on busier periods. Delivery times stated on the website

are not a guarantee and are based on approximations. This is due to third party factors, which may

cause delays. We will do our very best to be prompt.

6. Returns

Petalstream offers you 14 days from the date of delivery to return a product that you are not satisfied

with. For all returns: please use a registered trackable service, with the products fully insured. It is

recommended that you include the invoice, the goods in it’s original packaging, all tickets attached

and the reason for return. To be eligible for a return or exchange, only applies to items that arrive back

in its original condition, with all tickets and tags attached. Items that have been damaged, personalised,

used and not in its original packaging will not be refunded. Items should be returned in its original packaging

and in the same condition when you received it.

The customer will be fully refunded once the products are received by Petalstream within 14 days. Please

provide Petalstream with the tracking information at email: contact@petalstream.net

The charges of the return are fully chargeable to the customer.

Shipping returns:   Petalstream  C/O Gunsett

                              88 blvd de la Tour Maubourg

                              75007 Paris, FRANCE

7. Intellectual property

All the content of Petalstream (texts, names, brand names, illustrations, intellectual property, images and videos)

are the property of Petalstream.